1. Introduction

1.1 We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. NTS Coatings has therefore adopted data protection policies with respect to your privacy and security. NTS Coatings' Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the Internet Industry of Australia's (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy protection standards (such as the 'Safe Harbour' principles required by most European countries). The IIA Code also covers the requirements of the new Australian Privacy legislation.

1.2 Should you wish to contact us in relation to Privacy, please email us at info@ecobarrier.com.au.

1.3 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of NTS Coatings.

1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.

2. What Information Do We Collect?
NTS Coatings collects different information about you at different times. There are 4 broad categories of information that we collect from you:

2.1 Information we require to supply our services.

When you first sign up or contract with NTS Coatings for our services, or when you make an inquiry about our services, we request information such as your name, address, telephone number, domain name, email details of your primary and secondary contacts, credit card details (if you are paying online). We may also ask for your age and gender.

We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.

2.2 Non personally identifying information.

In addition to the information you specifically provide above, NTS Coatings operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.

We also use 'cookies'. Cookies are pieces of information that a web site can transfer to an individual's computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site.

Cookies are used to collect session ID's. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.

3. How Do We Use Personal Information We Have Collected?

3.1 We may use your personal information to:

  • contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.


  • identify the source of new customers to NTS Coatings;


  • monitor and address complaints, other feedback, and to resolve disputes;


  • in the case of credit cards, to bill you for services;


  • in the case of ABNs, to verify your identity;


  • maintain a technical and account history of your dealings with us, and to re-establish your account with us where you rejoin as a customer within 6 months after having terminated your account;


  • monitor your compliance with our other terms and conditions of supply;


  • 3.2 We will treat all information we collect from you as strictly confidential. NTS Coatings does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to NTS Coatings including of spam filter operators) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

    3.3 We will disclose your personal information, without notice or your consent, only:

  • if we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;


  • to protect and defend the rights or property of NTS Coatings;


  • if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;


  • to contractors providing licensed collections services, credit card payment processing and CRM services, who comply with our privacy and security policies;


  • if we sell our business or part of it; and


  • in extreme circumstances, to protect the personal safety of users of NTS Coatings' services, its web site, our staff or the public.

    4. Security

    4.1 NTS Coatings has implemented security features to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.

    5. Children's Privacy
     
    NTS Coatings does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the Internet.

    6. Complaints
     
    If you have a complaint about any aspect of our Privacy procedures, please contact us on info@ecobarrier.com.au. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.
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    Copyright © 2010 NTS Coatings.